Terms of service

Terms of Service - customvinylrecords.com

Effective Date: October 1, 2025

Last Updated: October 10, 2025

Acceptance of Terms. By accessing or using customvinylrecords.com (“we,” “us,” “our,” or the “Service”), you (“Customer,” “you”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use our Service. You must be at least 18 years old to use this Service. By using this Service, you represent that you are at least 18 years old. We may update or change these Terms at any time, and your continued use of the Service after changes are posted constitutes your acceptance of the revised Terms.

Description of Service. Customvinylrecords.com provides a custom vinyl record manufacturing service. We produce physical audio media (e.g., vinyl records) solely from digital audio files and associated artwork that you supply. We do not provide, license, or distribute audio files, music, or artwork. All content for production must be uploaded by you.

User Responsibilities and Copyright Compliance

  • Content Ownership and Licensing. By uploading audio files or any other content (including artwork, text, or graphics) to our Service, you represent, warrant, and guarantee that:
    • You are the original creator and copyright owner of all uploaded content; OR
    • You have obtained all necessary permissions, licenses, and rights from the copyright owner(s) to use, reproduce, and manufacture the content; OR
    • The content is in the public domain.

By uploading content, you grant us a limited, non-exclusive, royalty-free license to use, reproduce, and process your content solely for the purpose of manufacturing and delivering your order.

  • Copyright Infringement. You agree that your use of our Service will not infringe upon the copyright, trademark, privacy rights, or any other intellectual property rights of any third party. You are solely responsible for ensuring you have the legal right to manufacture and distribute the content you upload.
  • Attestation. By using our Service, you attest that you have reviewed the content you are submitting and have confirmed your legal right to use such content for the purposes of vinyl record manufacturing and distribution.
  • Indemnification. You agree to indemnify, defend, and hold harmless customvinylrecords.com, its officers, directors, employees, affiliates, agents, and partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:
    • Your use of the Service,
    • Your uploaded content,
    • Your violation of these Terms, or
    • Any infringement or alleged infringement of intellectual property or other rights of any third party.

Digital Millennium Copyright Act (DMCA) Policy. We comply with the provisions of the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

  • Copyright Infringement Notice. If you believe that your copyrighted work has been infringed through our Service, you may submit both a written and email notice (both are required) to our designated Copyright Agent containing:
    1. An electronic or physical signature of the person authorized to act on behalf of the copyright owner;
    2. A description of the copyrighted work that you claim has been infringed;
    3. A description of where the allegedly infringing material is located on our Service or the manner in which it was used;
    4. Your contact information, including telephone number and email address;
    5. A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
    6. A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

    Copyright Agent Contact Information:

    John Reh
    customvinylrecords.com
    1555 N. Naperville/Wheaton Rd - Suite 209B
    Naperville, IL - 60563
    support@customvinylrecords.com

Response to Infringement Notice. Upon receipt of a valid DMCA notice, we will:

    1. Remove or disable access to the allegedly infringing material;
    2. Notify the user who uploaded the content; and
    3. Take reasonable steps to inform the alleged infringer of their right to submit a Counter-Notice.

Counter-Notice. If you believe that a DMCA notice was submitted against you in error, you may submit a Counter-Notice containing:

    1. Your physical or electronic signature;
    2. Identification of the material that was removed or disabled;
    3. A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;
    4. Your name, address, and telephone number;
    5. A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or [Your County, Your State] if your address is outside the United States); and
    6. A statement that you will accept service of process from the complainant.

Response to Counter-Notice. Upon receipt of a valid Counter-Notice, we will:

    1. Promptly provide the original complainant with a copy of the Counter-Notice; and
    2. Inform the complainant that we will restore the material within 10-14 business days unless the complainant files a court action seeking to restrain the alleged infringer from engaging in infringing activity.

Repeat Infringer Policy. We reserve the right to terminate accounts of users who are repeat infringers of copyright.

Account Information and Privacy. By using our Service, you consent to receive electronic communications from us, including emails about your orders and account. You agree that all agreements, notices, and disclosures that we provide electronically satisfy any legal requirement that such communications be in writing.

Required Information. To use our Service, you must provide:

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Payment information
  • Account password

Use of Information. We use your information to:

  • Process and fulfill orders
  • Provide customer service
  • Send order confirmations and shipping notifications
  • Maintain records for customer service purposes

Information Sharing. We will not share your personal information with third parties except:

  • As required to fulfill your orders (e.g., shipping carriers, payment processors)
  • As required by law or to comply with legal process
  • In response to valid DMCA notices or counter-notices
  • To protect our rights, property, or safety, or that of our users or the public

Content Storage and Review

  1. Content Retention. We store uploaded content only for the purpose of fulfilling your orders and providing customer service. We retain uploaded content for 30 days after order fulfillment, after which it may be deleted from our servers. You are responsible for maintaining your own backup copies.
  2. Right to Review and Remove. We reserve the right to review and remove any content from our system at any time and for any reason, including but not limited to suspected copyright infringement, violation of these Terms, or legal requirements. However, we are not obligated to monitor or review user-submitted content, and the content remains your sole responsibility.
  3. Content Confidentiality. Your uploaded content will not be made available to third parties without your permission, except as required by law, legal process, or these Terms.

Returns and Refunds.

  1. Custom Product Notice. All products manufactured through our Service are custom-made to your specifications. Due to the personalized nature of vinyl record manufacturing, all sales are final and non-refundable except as provided below.
  2. Manufacturing Defects. If you receive a product with a manufacturing defect (such as skipping, warping, or production errors not caused by the source files you provided), you must notify us within 30 days of delivery with photographic or audio evidence of the defect.
  3. Our Remedies. For verified manufacturing defects, we will, at our sole discretion: (i) replace the defective product at no charge; or (ii) issue a refund for the defective product. We are not responsible for defects resulting from your uploaded audio files or artwork.
  4. No Returns for Content Issues. We cannot accept returns or issue refunds for issues related to the content you uploaded, including but not limited to audio quality, song selection, artwork quality, or copyright disputes.

Payment and Ordering

  1. Payment Security. We use industry-standard SSL encryption (128-bit or higher) to protect payment information transmitted through our Service. We do not store complete credit card numbers on our servers.
  2. Pricing and Orders. All prices are subject to change without notice. Orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason.

Account Termination. We reserve the right to suspend or terminate your account at any time for any reason, including:

  • Violation of these Terms
  • Suspected copyright infringement
  • Illegal activity
  • Account inactivity
  • Receipt of valid DMCA notices

Limitation of Liability. To the fullest extent permitted by law, customvinylrecords.com shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of our Service.

Disclaimer of Warranties. The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, either express or implied.

Modifications to Terms. We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of the Service after changes are posted constitutes your acceptance of the modified Terms.

Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

Governing Law. These Terms shall be governed by and construed in accordance with the laws of Illinois, without regard to its conflict of law provisions. Nothing in these Terms limits rights provided under Illinois consumer protection laws.

Dispute Resolution. Any dispute arising out of these Terms shall be resolved in the state or federal courts located in DuPage County, Illinois. You agree to submit to the personal jurisdiction of such courts. Each party waives any right to a jury trial and any right to participate in a class action.

Contact Information. For questions about these Terms, please contact us at:

customvinylrecords.com
1555 N. Naperville/Wheaton Rd - Suite 209B
Naperville, IL - 60563
support@customvinylrecords.com
(866) 645-9740

By using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.